Privacy Policy

1. Introduction

VMAX Autotech Private Limited distributes automotive performance products under the MAXOTO brand. By using our website or providing your personal information, you agree to the terms of this Privacy Policy. It applies to all website users including customers, dealers, and partners.

2. Information we collect

2.1 Personal information

• Contact details: name, email, phone, address.
• Payment information (processed through third parties; full card numbers, CVV, and OTPs are not retained).
• Account credentials and social-login data.
• Vehicle specifications for compatibility and warranty purposes.
• Communications via email, chat, WhatsApp, or web forms.

2.2 Non-personal information

Browser type, device information, IP address, operating system, referral URLs, and usage analytics collected through cookies and tracking technologies.

3. Purpose of collection and use

Data supports order fulfilment, payment processing, compatibility verification, customer support, product notifications, website improvement, and legal compliance. We collect and process only such information as is necessary for the stated purpose (data minimisation).

4. Data sharing and disclosure

Information may be shared with payment processors, logistics partners, dealers, service partners, and CRM/analytics providers. We do not sell, rent, or trade personal data with any entity for monetary consideration.

5. Data retention

Personal data is retained only as long as necessary for business purposes, warranty obligations, or legal compliance, then securely deleted or anonymised.

6. Cross-border data transfer

Limited data processing outside India complies with the Digital Personal Data Protection Act, 2023.

7. Cookies and tracking technologies

Cookies enhance browsing and personalise content. You may modify browser settings to block cookies, though some features may be affected. See our Cookie Policy for detail.

8. Data security

We adopt reasonable technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is fully secure.

9. Your rights

You may access, correct, delete, or restrict processing of your data and withdraw consent for non-essential communications. Send requests to support@vmaxat.com with “Data Privacy Request” as the subject.

10. Children’s privacy

Services target users 18+. We do not knowingly collect minors’ data.

11. Policy updates

Updates reflect changes in practice, technology, or law. Continued use of the website indicates acceptance of the revised policy.

12. Grievance redressal

Grievance Officer — Customer Care Executive, VMAX Autotech Private Limited, Level 5 & 6, JMD Regent Square, MG Road, Gurugram, Haryana 122002. Phone +91 124 476 5555 · WhatsApp +91 771 810 0000 · support@vmaxat.com · Mon–Fri 10:00 AM–5:00 PM IST.

13. Governing law and jurisdiction

This Policy is governed by the laws of India. Disputes fall under the exclusive jurisdiction of the courts of New Delhi.